Faq | Goodwill Hotel

1 What is your cancellation policy?

Please contact the hotel directly for the applicable cancellation terms for your booking.

2 How do I cancel my reservation?

Call or WhatsApp the hotel using the contact details shown on the website.

3 Are any bookings non-refundable?

Certain special-rate bookings may be non-refundable. Please confirm at the time of booking.

1 What is the best way to reach Shimla?

Shimla can be reached by road, train and air via nearby airports and railway connections.

2 How far is the hotel from the nearest bus station and airport?

The hotel is conveniently located near the Old Bus Stand. Airport travel time varies with traffic and weather.

1 Is a deposit required to confirm a booking?

Deposit requirements depend on the booking and season. Please confirm with the hotel.

2 What payment methods do you accept?

Payment options can be confirmed directly with the hotel at the time of booking.

3 Are taxes included in the room rates?

Please confirm the applicable taxes and inclusions with the hotel before payment.

1 Payment Policy

Payment terms are communicated at the time of reservation.

2 Cancellation Policy

Cancellation terms depend on the booking conditions.

3 Booking Policy

Guests should provide correct contact and stay information while booking.

4 Check-In & Check-Out

Check-in and check-out timings should be confirmed with the hotel.

5 Guest Conduct

Guests are expected to follow hotel rules and respect other guests.

6 Property Damage and Liability

Guests may be responsible for damage caused to hotel property.

Frequently Asked Questions